Terms of service

Last updated: 05/11/25

Overview

Welcome to Ionio Lab. The terms “we”, “us”, and “our” refer to Ionio Lab.
Ionio Lab operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”). The store is powered by Shopify, which enables us to provide these Services to you.

By visiting or purchasing from our store, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our Services.

1. Access and Account

You represent that you are at least the age of majority in your state or territory of residence, or that you have provided consent for any minor dependents to use our Services under your supervision.
You agree to provide accurate, current, and complete account and purchase information and to maintain the confidentiality of your login credentials. You are responsible for all activity that occurs under your account.

2. Products

We make every effort to display our products accurately. However, colours and textures may vary depending on your device and settings.
All descriptions, images, and prices are subject to change without notice. We reserve the right to discontinue any product at any time and to limit quantities or sales by region or individual customer at our discretion.

3. Orders

Placing an order constitutes an offer to purchase. Orders are subject to acceptance and availability.
We reserve the right to cancel or refuse any order for any reason, including suspected fraud or stock errors.
Your order is not confirmed until you receive an email confirmation from us.
All purchases are subject to our Returns Policy.

4. Prices and Billing

All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.
Shipping costs, if applicable, will be displayed at checkout.
You agree to provide valid payment information and authorise us to charge your selected payment method for all purchases made.
We may change prices or promotions at any time without notice.

5. Shipping and Delivery

We dispatch orders as quickly as possible, but delivery times are estimates only and not guaranteed.
We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.
Risk of loss and title pass to you upon delivery to the carrier.

6. Intellectual Property

All content on this site - including text, graphics, logos, videos, and images - is the property of Ionio Lab or its licensors and is protected by Australian and international copyright and trademark laws.
You may not reproduce, distribute, modify, or use any content without prior written consent from Ionio Lab.
Shopify and related marks are trademarks of Shopify Inc. and used under license.

7. Optional Tools and Third-Party Links

We may provide access to tools or links operated by third parties. These are provided “as is” without warranties.
We are not responsible for third-party content, products, or services and do not endorse or guarantee their accuracy.
Use of third-party tools or websites is entirely at your own risk.

8. Relationship with Shopify

Our store is powered by Shopify. All sales and transactions are between you and Ionio Lab, not Shopify.
By using our Services, you agree that Shopify is not responsible for any loss, damage, or issue arising from your purchases or interactions with Ionio Lab.

9. Feedback

If you submit feedback, reviews, or ideas, you grant Ionio Lab a worldwide, royalty-free licence to use and share that content for business and promotional purposes.
You must own or have rights to any content you provide and ensure it does not infringe third-party rights.

10. Errors and Omissions

Occasionally, information on our website may contain typographical errors or inaccuracies.
We reserve the right to correct any errors or update information at any time without prior notice, including after an order has been submitted.

11. Prohibited Uses

You must not use our Services:

• For unlawful purposes.
• To infringe intellectual property rights.
• To harass, defame, or harm others.
• To send spam, malware, or attempt unauthorised access to systems.
  We may suspend or terminate your account for any prohibited conduct.

12. Termination

We may terminate your access to the Services at any time for any reason, including breach of these Terms.
All provisions that should reasonably survive termination (including intellectual property, indemnity, and limitation of liability) shall remain in effect.

13. Disclaimer of Warranties

Except as required by law, the Services and products are provided “as is” and “as available”.
We make no warranties or representations of any kind, express or implied, regarding merchantability, fitness for purpose, or non-infringement.
Some jurisdictions may not allow exclusions of certain implied warranties, in which case those exclusions may not apply to you.

14. Limitation of Liability

To the fullest extent permitted by law, Ionio Lab and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Services or any product purchased.
Our total liability for any claim shall not exceed the total amount you paid for the relevant product.

15. Indemnification

You agree to indemnify and hold harmless Ionio Lab, Shopify, and their affiliates, employees, and partners from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Services.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia.
You and Ionio Lab agree to submit to the exclusive jurisdiction of the courts of Victoria.

17. Changes to Terms

We may update these Terms of Service at any time by posting a revised version on this page.
Your continued use of the Services after updates constitutes acceptance of the new Terms.

18. Contact Information

Questions about these Terms of Service should be sent to:

Ionio Lab
Email: contact@ioniolab.com.au
ABN: 52 986 328 775